Missing or incorrect items

If you have unwrapped your parcel and find an item or items are incorrect or are missing from your order, please double check all your wrapping and packing slip. Sometimes smaller items can hide in the paper and packaging. Once you have double checked everything and you still have an issue please contact us at echocrystals13@gmail.com

You are asked to please include photos of any incorrect items you have received along with a snap of your packing slip.


Any items missing will be verified and then shipped out ASAP at no additional cost to the customer.


If you have received the wrong item we will send out the correct item ASAP at no additional cost to the customer. We will also advise what you need to do with the incorrect item that you received.

If for any reason the item you originally ordered is unavailable we will provide a replacement of the same or similar item with your consent. If a similar item is not available, we will provide one to equal value of your choice.

We do not offer refunds/returns for change of mind.