Shipping Policy

DOMESTIC SHIPPING WITHIN AUSTRALIA

We choose to ship a majority of our items using Australia Post as they are the only company that services the whole of Australia.

SHIPPING OPTIONS

All of our parcels are shipped via Australia Post. 

Australia Post Rates have gone up and so have Echo's Crystals Rates for Australia Wide! We sadly do not offer free shipping up until further notice!

- Standard - a flat rate shipping fee of $13.50 for all domestic orders

- Express Post - a flat rate shipping fee of $18.50 for all domestic orders 

- Signature on Delivery - this requires your postie to obtain a signature in order to deliver your goods to you. If you choose not to add this feature and your parcel goes missing after is has been delivered, you will need to contact Australia Post directly.

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MISSING PARCELS

We are here to help if a parcel goes missing whilst in transit. We don't like missing parcels either and will do everything in our power to help find your parcel.

If the parcel goes missing after delivery you will need to contact Australia Post directly and lodge a report with your local police station.

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SHIPPING TO NEW ZEALAND 

Standard shipping is $28! 

We sadly do not offer free shipping until further notice.

Express shipping is not available at this time

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INTERNATIONAL SHIPPING

We currently ship to the UK, USA & Canada! 

Canada & USA standard international shipping is $60

UK standard international shipping is $65

Express shipping is not available at this time

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DISPATCH TIME

As we are a small team, please allow up to 7-9 BUSINESS DAYS for Domestic order processing and dispatch during peak times.

For International orders, please allow up to 6-10 BUSINESS DAYS. 

THIS DOES NOT INCLUDE ACTUAL TRANSIT TIME.